Shipping policy

Valora Shipping Policy
Welcome to Valora. We are dedicated to delivering high-quality wellness and beauty products to your doorstep. Below are the details of our shipping process to help you understand how we handle your orders.

1. Order Processing Time
All orders are processed within 1–3 business days. You will receive a notification once your order has shipped. Please note that we do not ship on weekends or public holidays.

2. Shipping Estimates
To provide you with the best value, we ship our products directly from our global partners. This allows us to offer specialized wellness items at competitive prices.

United States: 5–15 business days

International: 10–20 business days

Note: Delivery times are estimates and may vary depending on local courier delays or customs processing.

3. Shipping Rates
Standard Shipping: $5.99

4. Tracking Your Order
Once your order has left the warehouse, you will receive an email containing a tracking number and a link to monitor its progress. It may take 48–72 hours for the tracking information to update in the carrier's system.

5. Customs, Duties, and Taxes
Valora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Incorrect Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address is entered correctly. We work quickly to process orders, so there is a very small window to cancel or change your order. If you believe you have provided an incorrect address, please contact us at [Your Support Email] immediately.

7. Lost or Stolen Packages
Valora is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.